I must thank you for making a fridge that is only 61 inches tall. I was worried that replacing my fridge might have to involve a saw. Luckily for me your "GE 15.7 cu. ft. Top Freezer Refrigerator" fits exactly where my very old fridge was.
I bought your fridge from a local dealer and brought it home. It was nice and white. It unpacked well. After it was all setup I noticed that the wire freezer rack was missing. Simple enough, I would just go back to the dealer and let them know it wasn't in the packaging.
As it turns out you don't include the wire freezer rack in this model. I would have to buy a model two sizes up (which doesn't fit my fridge hole) to get a free freezer rack. For me and my little fridge you require me to spend another $35 (5% total value of the fridge) to get a piece that cannot cost more than $1 to make. You also, pardon my French, have me by the balls. Where else can I get a GE freezer rack? It's not like I can pick one up at the super market.
If you find it in your corporate heart to make this right I'd like my money back for the wire rack. I expected it to be included in the hundreds of dollars I paid for the fridge. Also, please include wire freezer racks for your future customers. You don't want to become like the printer companies who don't include cables with their products and have ruined Christmas for countless families.
Sincerely,
Dan James
