You should post your login info so that everyone reading your blog can use the site to mail greeting cards. At least it'll feel like you're sticking it to them!

I've had a similar problem. They recently sent me an email saying they will automatically renew my membership. I can enjoy their crappy cards for another whole year, and the best part is; I don't have to lift a finger! I just have to pay -er- I mean they just have to take another 13.99. They will automatically renew the account in just a few days. I'm not in the US, so I have to send them an email asking how to cancel. Instead of just making it easy using account options online, or giving me instructions telling me how to cancel in the email itself. By the time they reply, I imagine the deadline would have passed, and they would have already taken another 13.99 from me. The ways they take people's money are deceitful. It's too bad they have to resort to these methods to take my money. If their service was better priced, and they had better cards, maybe I would willfully renew my subscription. Until then, they're no better than just another internet scam.

Who puts their credit card number into a website to send an e-card anyway? ;)

Stupid people trying to send their sister a birthday greeting at the last possible moment :-)

I have the same problem!!! I found their site while searching for a nice card to send to my girlfriend, and because I liked it, I entered my CC info.
I sent ONE card, without using the web site for 3 weeks. Then I remembered that I should cancel my subscription (I was still in the 30 days window) so I tried to do so. BUT, being outside US I can't use that phone number, so I used the email solution, EXACTLY as indicated on their web site, using their form.
I got an email telling me that if I want to cancel, I should REPLY to that email asking to cancel my account (which was obvious since I sent the 1st mail in the 1st place).
They were just buying time. OK, so I sent not one, but two separate replies to that email from my email address (the same used for registration) and they IGNORED my emails until the 30 days were due. So they billed me, ofc, and after I tried to cancel it again, they replied to me

"Currently online cancellation is not available. In order to verify ownership, we require that all cancellations be completed over the phone."

I'm going to write American Greetings too. This is so outrageous. It's a money making scheme using ecards, lol... but it isn't funny. You have no way of knowing that you can't cancel your membership online, before you register!

Please contact me and tell me what should I do, being from EU.

I have the same problem I took out the free trial for one month but cancelled it by e-mail to their sales depatrtment one day later as could not get it to work. I also sent a further e-mail cancelling it but nevertheless they debited my paypal account. have sent several communications after receiving their reply that they are not going to refund the payment as did not cancel within the month which is not true when i cancelled it after one day . They say that they will reply within 48 hours but they have not done this.
It is my intention to sent this to the local police and trading standards office in Cleveland. I would like to know of other people withthe same . problem . Caveat emptor

I AM SENDING THIS E-MAIL TO INFORM YOU THAT I HAVE BEEN UNABLE TO SEND E-CARDS FOR THE LAST 4 MONTHS. THE MESSAGE I HAVE BEEN GETTING IS JAVA SCRIPT VOID (NULL). I DON'T KNOW WHAT THE MESSAGE MEAN AND WOULD LIKE YOUR HELP IN SOLVEING THIS PROBLEM. IF THIS CAN'T BE RESOLVED THEN I WILL HAVE TO TERMINATE MY SUBSCRIPTION. ANY HELP WILL BE APPRECIATED. THANK YOU!

The best way to handle these issue is to call your credit card company and tell them to cancel the payment while it's pending. A Free Trial is well free, and if you haven't sent any ecards after the free trial there is no much BlueMountain can do.

SUCCESS!!!

All - I got my money back from Blue Mountain. It was a battle but essentially I said that I would keep taking up the time of their team to the point where they would have to spend the profit from 200 other memberships to keep me from my refund. If you want a copy of my email trail to use the same wording... happy to share.

Robbo :-)

Hey Robbo,

Yes please I am trying to cancel mine now after a couple of days signed up, anyone know of a consumer watch dog we can report them to?

How deceitful is it to not have a cancel option online !??!?

I remember when free e cards were just that , free. No trial period or entering credit card info. every site i go to is the same way. dont advertise as free if its going to cost in the long run

Hehe, i just got billed as well. It's not so much the 10 euro's ($14) I have to pay as the way they sneak it from people. I am going to try hard to get my money back. If not working, I might just open a new shared email account for everybody I know and their pets to send free ecards... daily...

AS OF FEBRUARY 29TH I WOULD LIKE MY REFUND RETURNED INTH AMOUNT OF $13.95. I WISH TO NO LONGER HAVE MY SERVICE TO THE BLUE MOUNTAIN CARD.CO

A QUICK REPLY WOULD BE APPRECIATED.

NANCY GARDNERW

Same as most experiences already stated: free trial; used it once; then billed in early March; my wife noticed charge on our credit-card statement: fortunately only two days after it had been made... and asked if I'd opted in for another year? I said:"hell no," and a call was placed to their billing depaertment. Whoever I spoke to was polite and skilled at deflecting my refund/cancel request. "You can only or should just keep it for the next year and then cancel." NO!! "You could stay in for 6 months and receive a partial refund of $7.99." NO!! Then I launched into a short speech about their policy of blind renewal being unethical and potentially fraudulant... and a FULL REFUND was granted. I'm betting the keys to success are three: contact ASAP after charge is made; minimal prior use and no active use; and don't even contemplate any option but a full refund. Give it a try. Also, please note: SWEARING AT THEM IS NOT ALLOWED.

If you wish to cancel your Blue Mountain membership, the contact number is 1-888-254-1450. The link is : http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=All%20About%20my%20Paid%20Membership&QuestionID=436

I canceled it well within the trial period. Hope I won't get charged!

Thanks to MM's post with the phone number I was finally able to
reach a human at Blue Mountain to cancel my free trial. Up to the
time I saw the number here, efforts to cancel were frustrating and
seemingly pointless -- email requests got canned replies that did
not acknowledge their purpose (please cancel); phone calls went
to lines with the announcement "all circuits busy, please go to web
site."
Yes, Blue Mountain definitely needs some customer relations work!
Thanks again to MM.
HW

I finally got through to a human and cancelled before my trial was over, BUT it took my something like twenty tries to get through. The number is constantly busy, and only by obsessive redialing like a teenager calling a radio station was I able to talk to a human.

on 17 October 2007 I phoned 1-888-254-1450 and cancelled my membership .
Bluemountain*Ecards charged my Visa account on 29 January 2008 for USD 13.99
exchange rate canadian $ 14.34 .
Could I get an answer why ?

did anyone call their credit card company to have the charge removed stating that the charge was not authorized? you may have to write the credit card company a letter, but they should remove the charge. you always have the right to challenge any charge on your credit card.

Why does my e-mail and password no longer work? This
is the second year of my subscription.

1. I would like to gather all possible information I can on the Blue Mountain Contact Phone Numbers, and also their contact e-mails.

2. I have not been subscribed to Blue Mountain for Years. Yet when I did subscribe and did use it I was able to cheerfully use their features and send cards. However, many years hence when I move from one computer to another I loose the login and configuation information. So I reset the password to find that now unbeknown to me they have implimented a cookie security system that requires tracking cookies. Well, over time I have learned those are not items I would like to allow. So I block the cookies. Now I can no longer use Blue Mountain until I activate cookies for their site. So I do so. Then Decide to cancel the subscription. Long story short. I have been canceled for years and still guess what? I get the notifications that were originally configured. The Notification Unsubscribe page does not work. Plus I do not have a login to go in and unsubscribe from all the notifications I have in their database.

3. I know that this site is a pain in the toocus. I know resubscribing is not an option. I have emailed and cajoeled until the cows come home. Yet no assistance or answer. So I will try to use the mentioned phone number here to get a human being that might comprehend what I am attempting to get done and try and get them to go into their database and remove these automatic notifications that I no longer need nor want as they are for my Ex-Wife and I really do not want to hear about that anniversary any longer.

Regards,

Cary

I am having the SAME problem. I have searched their website for a cancelation number. I couldn't find it, so I googled it. That's when I came across this. Geesh, I didn't know that I couldn't get a refund after 30 days.

I have been screwed as well. I only signed up with a paypal account to send a few cards to test the service. I didn't care much for it, so I went in the paypal agreement and canceled it. Yet 2 minutes ago I just realized that I have been charge the full $12.58 CAD for renewal. We have to do something here, maybe calling a class action or something might get them to respond to e-mails. I don't understand how a company that basically steals your money is allowed to continue on the net for so long. It's theft, plain and simple. Free Trial means that it's a T R I A L and if my agreement is cancelled with my payment company then that means that's the T R I A L is over and i'm not opted in to pay for the service. I will find a way to get my money back, I never lose.

I jumped on to this site, because I was unable to make contact...You have charged my paypal for a new year fee....You did it last year, and I did not complain...I have NOT authorized you to do this...I want you to put the money back into my account......Joyce Long......

Unfortunately, I am in the same situation as everyone else. I looked for a telephone # on my bill which is usually printed, but, of course, no number. Then I went into Blue Mountain. I thought the 13.99 was to join, not a monthly fee. It has been a long time since I used blue mountain. Now I am being billed 9.99 a month. At first I thought it was a one time billing, but now I realize I have to pay this for a year. At least I enjoyed a laugh or two from this blog. I needed that! I have been caught in a scam or two, but they always canceled when I called. They would not refund my payments, but they, at least, were willing to cancel any further billings. This is ridiculous and I cannot believe it is legal. I think I will call and send an email to my bank about this. I will put a stop payment on these funds. You could probably cancel your credit card and open another. I did that when AOL was not allowing people to opt out when they first started. Also, wouldn't the cc company investigate the charge from the company?

Unfortunately, I am in the same situation as everyone else. It has been a long time since I used blue mountain. Now I am being billed 9.99 a month. At least I enjoyed a laugh or two from this blog. I needed that! I have been caught in a scam or two, but they always canceled when I called. They would not refund my payments, but they, at least, were willing to cancel any further billings. This is ridiculous and I cannot believe it is legal. I think I will call and send an email to my bank about this. I will put a stop payment on these funds. You could probably cancel your credit card and open another. I did that when AOL was not allowing people to opt out when they first started. Also, wouldn't the cc company investigate the charge from the company?

Same story here. The annual fee, $30, down the drain for a few weeks of use. I sent them a demand email. I doubt it will do much good.

I really get angry at the commerce websites who do not give you any customer support contact information. Blue Mountain Cards neither gives you a phone number or an email contact, let alone tell you what state/city their business resides in.

For two years I have been charged an annual fee and have not used the service. I can't even remember the email address I used to sign up so I can't log in and ask for a retrieval of my password. I am now calling 888-254-1451 which is the most current phone number I can find for Blue Mountain Cards and the phone just rings off the hook.

Another customer service number...

the last phone # finally answered.

now they give me 1-888-254-1450

I'm sorry about the multiple posts.. anyway.

I finally got my account closed and my recent annual charge taken off. The account they had was under an email address that I haven't used in 10 years. So technically I couldn't have even bought a card in that long and have been charged annually JUST BECAUSE I DIDN"T READ THE FINE PRINT about updating my email address. Internet companies like Blue Mountain PREY on the weaknesses of humans. How we are in a hurry to get a card out (the beauty of E-cards) and don't print out and later read the agreements. Or maybe we just forget because we are so busy to attend to one small detail such as this email thing. Sure these companies are are legal, sure they can win in a court of law. BUT are they Ethical???? HELL NO !!
They HIDE their email and phone numbers to make it too inconvenient for us. And besides its just $14.00 here and there.. its not a big deal..... people don't have time to fuss for so little a charge. BUT..add up the thousands of little charges and their profits are built on shameless manipulation of human weaknesses. This is true for so many internet companies now that they think its 'normal' business. But its not. And anyone with any character or spiritual backbone knows that its not.

I have enjoyed Blue Mountain for years but now for some reason, I cannot get cards that are being sent from my grandchildren. After I sign in all I get is a blank screen. Since this has happened, I have been using another company to send my cards. HELP!! Mae Kinsman

This is the most frustrating site I have ever tried to use. You cannot contact them as there is no reply email. I have tried to use the service 8 times and never succeded. I had the regular American Greetings site for a few years and was very satisfied with it. Blue Mountain is a very poor site. I just want out, but have had no success in contacting them. I agree with the person who said maybe a class action suit should be brought against these rip off artisits.

I had forgotten about Blue Mountain until I got billed for Blue Mountain ECard, and was unable to even get onto the site as my last couple of email address were 'not on our data base' - got tired of trying, whatever I did wasn't on their data base. Finally got onto 'American Greeting Company' and they sent me an email 'help@support.bluemountain.com' was their email address, and have to say they were extremely professional and business like with me (I was getting pretty tight around the collar with them), and refunded money in full and apologised. I cancelled my sub. by email as I could get no sense out of the telephone number.

I'd like to suggest the CUTE and FREE ecards at Illustrator Lori Joy Smith's website. She lives in Charlottetown and does great illustration work for publications like Chirp and Today's Parent. And YES I am also married to her and will shamelessly promote Lori any chance I get :-) Even if it means spamming this blog post. Sorry Dan.

I am very disappointed that I have not been able to contact you by email. I joined up yesterday, and sent out two eCards, neither of which has been received. The email addresses were definitely correct. In regard to the second one, it may be that because of the time differences between USA and Australia, my card will be delivered tomorrow rather than today. However, after reading the many comments from dissatisfied customers, I would like to cancel my membership after just one day. I am taking no chances on not getting my money back should I change my mind within the 30-day period but am unable to contact you by email. Since I reside in Australia, phoning you is not something I wish to spend time on, especially after hearing your line is constantly busy. Please note that I am canceling my membership on August 15 (Australia time), one day after joining up. There should be no reason why you should not refund my money in full, seeing that I am giving you 29 days' notice. I would like to add that if I had been able to contact you by email, I may very well have been disposed to continue my membership for the full year; but in the circumstances, I would like to cancel. Thank you.

I posted a comment a short while ago, which was actually the contents of an email I was trying to send to BlueMountain (for the umpteenth time)! I finally got their email address from Sorry! Anyway, that was the gist of my gripe with BlueMountain.

I DESPERATLY NEED BLUE MOUNTAIN E MAIL ADDRESS, THIS SEEMS TO BE A BIG GRIPE WITH EVERYONE WHO USES THE SITE , IF IT CANNOT BE OBTAINED , I WILL BE SUING THEM. AS THE ONLY E MAIL ADDRESS THAT I HAVE HAD SINCE 2005 , E MAILS ARE BEING RETURNED . I AM NOT HAPPY .AS I AM HAVING UNAUTHERISED MONEY TAKEN FROM MY BANK ACCOUNT .

the only way to contact them i have found is through a contact from on the website.

I send exactly one card and just send a cancelation (still well within my trial period).
ToRaymond i would suggest to got to the bank andhave them block the recurrend billing from bluemountain.com

The e-mail adres listed in my paypal account is help@support.bluemountain.com, hope it helps.

For those paying trough paypal, you can cancel the billing on your profile under Pay List

Dear sirs- I joined Blue Mountain seveal months ago after having considerable success with it. Now I can not pull up ANY of the cards. I have tried the help column several times and have deleted cookies and such that they suggest and have installed the Adobe Flash Player 5 times with not success. If you can suggest what else I can do, I would appreciate it. If it doesn't work then I will have to insist on your canceling my membership, especially after reading all of these complaints about their experiences. I am waiting to see if this charge is a one-time charge or monthly. I understood it was for a year. Please respond to this e-mail so that I know someone is going to do something about this. Judy Stevenson

I cannot contact BM via email at all! The help@support.bluemountain.com comes back with a page telling you they've now implemented a new help page where, "You will also have an opportunity to contact our BlueMountain.com Customer Support team with any additional questions you may have." I have tried every link on that page and I cannot find a way to contact them with additional questions.

My problem is it will not allow me to sign on because of my cookies. I should be able to sign on to a website and not have to create a cookie. But I even went through and lowered my security just for them and it still will not allow me to sign on. I go to many websites that "remember me" via using a cookie so whats with BM? Any suggestions? Thanks.

I am having the same problem with cookies. Reset my security to accept them but I still can not login. There is no way to contact Blue Mt on their website - no phone #, no email address. This is ridiculous and they should be sued.

Yep, I got screwed like everyone else, only now it's $29.99 for a year membership! I am so mad. I spoke to a customer service rep. and a supervisor, who said they couldn't give a refund, but I could write to the Corporate address. I am writing and mailing (AND FAXING) to them incessantly. I hope it works. Here's their address and phone/fax numbers:

American Greetings Corporation
One American Road
Cleveland, Ohio 44144-2398
216.252.7300
Fax: 216.252.6778

Me too! I got screwed too, though I have not received the bill yet, but I am sure it's approaching!
And up till now, I do not know how much I will be charged for the membership. Since on their website, it is really hard to find information about the cost or price! I am afraid I will be charged more than 20.
Actually, during my free month, I did not even send an ecard! I just registered and totally fogot this. I thought there would be a reminder when the free month came to end, but there was not! I lack confidence in getting refunded.

I hope they will not automatically renew my membership for the second year!!

Re your email of 25/08/08 you were paid $19.99 to cover a years subscription,you are now asking for an extra $13.99.Can you please explain.

I hate bluemountain.com. I swear I cancelled my membership back in April and assumed my membership would not be automatically renewed. But then, back in July I started getting emails from then about my 'membership'. Turns out they never cancelled my account and automatically me billed me in late July. Just now, today in fact, it is supposedly set up to 'not automatically renew.' I don't believe them. What do you recommend for a course of action? Just a letter to American Greetings? I was thinking of filling a BBB claim.

Approximately 1 month ,I charged $29.99 for a year

subsription for free E-cards from blue mountain. I have this

charged on my Citibank account, Now when I try to send E-cards,

My e-mail and password,are not in there database. This

isn't right,I paid for this service.Also I have noticed,I

am not the first.Please help me get the membership I paid for.

for. My e-mai; tpasstarr@hotmail.com

password=====Moon15108

Please help us all,the BBB has to have someway to help!
I can't spend thity dollars,for no service

Approximately 1 month ,I charged $29.99 for a year

subsription for free E-cards from blue mountain. I have this

charged on my Citibank account, Now when I try to send E-cards,

My e-mail and password,are not in there database. This

isn't right,I paid for this service.Also I have noticed,I

am not the first.Please help me get the membership I paid for.

for. My e-mai; tpasstarr@hotmail.com

password=====Moon15108

Please help us all,the BBB has to have someway to help!
I can't spend thity dollars,for no service

I have been buying cards from you for years but today it will not allow me in. Says e-mail and pass are wrong. Both have been saved on my computer and both worked properly until now. After having spent over two hours of this, I give up. Please refund my annual fee and credit my Mastercard. Sorry but will not go through this again.

A few days ago I found that Blue Mountain had charged my card $13.99 for another year of membership. I didn’t know my account was on auto charge and I was a frequent user so I don’t think I missed seeing that in my profile. I was really mad coz even though I liked some of their cards and used it often, I certainly did not like the fact that they charged me without my consent. Good thing is that I have set up automated email whenever I get charged on my credit card.

I browsed the net and found a number of similar complaints. I totally agree with those who think it’s not about the money...it’s the way they were cheating us. Thanks to reading all these complaints I went and called blue mountain and talked to a customer care personnel who, when I said I would like to cancel my membership coolly retorted " o.k. of Oct 2009 we will cancel it " ...I was like " I don’t want it in 2009 so I want you to cancel me now" and she was like " but we cant do that". I told her that I received no communication from them renewing my membership and she gave some lame excuse that they had sent me an email sometime in mid Sept. I told her that that’s my active mail id and there's no way I could have missed an email! I also politely requested her to reverse the transaction on my card to which she said that I have used it some 200 times ...to which I remarked ...” but not since the renewal date !” Finally she sulked and agreed to charge back my card ...I still didn’t believe it but I checked my card today and found out that they have credited my a/c. So yes I got my money back. Hope you guys out there do too !!

Contact asap after charge is made and call and ask to be immediately refunded and cancelled.

I'm actually a customer support rep for BlueMountain and if you were to simply read the terms of service each and everytime that you enter your credit card information online then that wouldn't happen to you...haha

Today I was going through and balancing my checkbook online and noticed a charge from bluemountain and it really surprised me because i know for a fact i had canceled my membership online last year in 2007! I of course don't have any proof of it. I called American Greetings (1-800-711-4474) number which is listed on their website. Don't try to find a number on bluemountain cuz there is none. The guy i talked to said they had sent me an email regarding renewal of my membership but i ignored it? I don't remember getting an email about this but he told me he would go ahead and cancel my reaccuring payments. Hopefully this works cuz it's a load of B.S. and I am just goin to send cards the old fashioned way from now on and or send text messages. Some of it is my fault and i should keep better eye on my email and online banking but I'm only human and they should be reported to the Better Business Bureau about all these complaints. Anyone with me?

Really? Did a BM representative just laugh at you all? Wow. Let me ask this: Where in the agreement does it say BM can make it as easy as possible to take your money and as hard as possible to cancel services.

*By reading this statement you aknowledge that you agree to the terms and conditions outlined in the back of my mind.

The reason you don't have proof of your cancellation is because they don't send you any! I tried to cancel my membership. Not only there is not even 1 e-mail address on blue mountain to contact them, but they also do not let you cancel your membership on-line. Of course! Why make it easy for customers to cancel memberships? So I had to call and cancel, but they don't send out cancellation confirmation e-mails. So I asked the rep what kind of a proof do I have that I have canceled? Which online company does not send out a cancellation confirmation e-mail when you cancel an account? Apparently Blue Mountain!

They're making a mistake. They make sure to frustrate customers before they cancel memberships. It's almost as if they hope you just get frustrated and let them charge that $15.00 per year and not deal with going through all the headaches of canceling the membership.

It does not seem like an honest and straight-forward business at all. An honest business would have an e-mail address on-line for members to contact them. An honest business would also send out cancellation confirmation e-mails. How hard is it exactly, to set up an automated system - for a company as big as blue mountain - to simply send out an automated cancellation confirmation e-mail? Some brilliant person at this company has decided to not send out these confirmations so in case a charge does go through, they won't be held responsible. Just like the note I read on this forum where she canceled in 2007 and they charged her again and she has no proof now.

If blue mountain is not a scam, I don't know what is.

I have been charged twice by Blue Mt. They charged me on Nov. 17th 2008 and I'd like to cancel my subscription. I did not ask to join again and be charged a second time in the past couple of months! Please refund my $19.99 You may get in touch with me by phone or email. I am telling friends to avoid membership with you as you are not honest. I will call the Better Business Bureau as well. I expect to hear from you. Greta

Home 510-526-8270 or
Cell 510- 484- 8270

Cancel that! Greta

Bluemountain has to be the worst or the worst. They have no ethics and they rip people off. I cannot use their site as I can no longer log on no matter what I do, and after reading all the comments from all the people from all ove the world who have the same problem, I will never buy another product from American Greetings ... EVER! I want my money back and I want an apology!

Thank you to Michelle for the toll free number for Blue Mountain: 1-888-254-1450. What a frustrating morning I had trying to contact Blue Mountain by email. I could not find an email address or phone number on their web site. I have been told my account has been cancelled. Hopefully, that is the case!

What a rip off!!!! I was hit by a $29.99 charge. Thank you for posting the phone number. I would never have found it. I told the customer service rep he needs to read about his company on the web. He must have cared because after I stated that he said he would refund the total amount.

I have been a member for aprox 5-8 years, I have sent perhaps three cards a year. Today, it is my brother's birthday, I have chosen my card to send,
personalised it, up loaded a picture of myself and tried to launch, when I have tried to launch, the address entered for my brother.\, defaulted to my address, I didn't realise that it didn't go to my brother until I logged on to my provider mail box and there was my brother's card sent to me in my mail.Realizing it didn't go to my brother, I tried the whole process again only to find the same result, I went through this a few more times until I tried to connect with service help, that brought me to windows of basic member questions, I have not only found that I can't get the card off to my brother but I can't connect with Blue Mountain to cancel my membership, I don't care if I am re-imbursed, I just want to cancel from this company that not only doesn't provide real help but also leaves provisions for cancelleing or connecting, I have read a testimony in this forum where an individual connected through an 800 number but I can't find that either, I am so pissed that I will cancel my membership no matter what they do for me now but not expecting that they will, through an offer or any kind of contact whatsoever!
Good bye Blue Mountain, you will not be parasitic on me much longer.
denmis Paul
416-785-5812

I have been a member for aprox 5-8 years, I have sent perhaps three cards a year. Today, it is my brother's birthday, I have chosen my card to send,
personalised it, up loaded a picture of myself and tried to launch, when I have tried to launch, the address entered for my brother.\, defaulted to my address, I didn't realise that it didn't go to my brother until I logged on to my provider mail box and there was my brother's card sent to me in my mail.Realizing it didn't go to my brother, I tried the whole process again only to find the same result, I went through this a few more times until I tried to connect with service help, that brought me to windows of basic member questions, I have not only found that I can't get the card off to my brother but I can't connect with Blue Mountain to cancel my membership, I don't care if I am re-imbursed, I just want to cancel from this company that not only doesn't provide real help but also leaves provisions for cancelleing or connecting, I have read a testimony in this forum where an individual connected through an 800 number but I can't find that either, I am so pissed that I will cancel my membership no matter what they do for me now but not expecting that they will, through an offer or any kind of contact whatsoever!
Good bye Blue Mountain, you will not be parasitic on me much longer.
denmis Paul
416-785-5812

This is a very useful site. I don't use Blue Mountain since I signed up, I don't remember when. When the email came today about auto renewal, I followed the link to where I could cancel...but it is impossible to find a place to cancel. All of you have saved me a hassle with your phone numbers, and other info, especially the reminder to call your credit card co. The renewal notice in my email seemed very orderly but the rest is as you say...can't sign in, accept cookies, etc. My credit card expiration date is in March and most places I'm signed up with will contact me about that and I will respond with a new expiry date. I wonder what would happen if I failed to respond to their inquiry. I will try these different routes and see what happens. Thank you!

I called the number under "My Blue Mountain" to cancel my membership. 1-888-254-1450. It stated that I would no longer be billed but that I could still enjoy my membership benefits until 6/26/09 (renewal date). It further stated that I would receive an e-mail confirmation within 48 hours. Don't know if I will but guess I will have to wait and see. This site was good when I first signed up but now, it has gone down the tubes.

I expected to be in a battle with bluemountain.com after reading these posts but was pleasantly surprised that I was given no hassles about a refund. The agent said they sent me an email to alert me that my "membership" was being renewed. I said I never got that email. Without further ado he said a refund is now posted to my account. So all of your posts have improved this company. And thanks for including the phone number, I could find it nowhere on their site! Now I'll wait to see if the refund is really there!

I suppose misery really does love company because I'm rather glad I'm not the only one having problems with American Greetings/Blue Mountain (same company).

I was stupid enough to join and pay for both of them. I tried to cancel my BM (appropriate acronym, huh?) and wasn't at all surprised to see that you could not do it online but had to call. I called and got a totally automated phone system that identified itself as being for AG, not BM.

I went through the cancellation procedure and found that the AG account was cancelled (well, set up not to auto renew since refunds and early cancellations are not permitted). I have no way of knowing whether my BM account was stopped as well and there is absolutely NO ONE to talk to or email. I

f my credit card is billed, I'll dispute the charges but I've learned my lesson -- I will NEVER sign up for anything with an autorenew policy or that doesn't let you cancel online.

I have tried & tried to contact Blue Mt. as they told me it was a secure site but, everytime I get on the site there's a security that pops up that says " there is secure & non secure items on this page , do you want to display the non secure items?" Also when they send me back a copy of my ecard it says"the contents of this message are corrupt. We cannot view this message"
I have tried to email and also call but cannot get any response.Has any one else had this problem/

I called American Greetings, who owns blue mountain. (1-800-711-4474) to cancel my blue mountain account. The guy who helped me said he will refund my 15.99 and cancel my account. Fingers crossed hopefully they do refund my account. I sent a bunch of emails to blue mountain and I had the same problems that some of you mentioned. The guy I talked to at American Greetings was able to see all the emails that I sent to blue mountain. I think that may have helped. I don't trust blue mountain so I am going to put in a dispute to my credit card company.

I am trying to go to as many websites that consumers can look up a service such as blue mountain and read reviews about a company. I just recently found a web site called www.epinions.com I made some comments and I listed a link so any one looking at the epinions website can go to this blog and look at the our comments.

i would like my money back and also to cancel my account due to i dont use it enough

Dave

Grateful for your comments but how did you manage to speak to a human? The 1-800-711-4474 number is automated and didn't offer any options to speak to a representative. It repeatedly referred me back to the website. I called the American Greetings corporate office instead and spoke to Kat who would not extend a refund.

By the way, does anyone have a problem with the fact that they email your password? I thought that was a big security no-no.

Have been trying since Jan.1 to cancel my trial membership. Step 3 of confirm membership page clearly states -" You may e-mail us at anytime during your free trial to request a cancellation." What a joke! I spent several days looking for a way to do just that- thinking I must be missing something. While searching, I did finally find the page which says cancellation online is currently not available and the 1-888-254-1450 phone number to call. I supposedly was finally successful, but after repeatedly calling, was never able to speak to a real live person. Just called my credit card company and disputed the charge and they removed it. Goodbye Bluemountain & American Greetings forever!! Your customer service is lousy!!

I actually agreed to pay the first year and used it a lot. My problem was that they charged my debit card automatically without contacting me after my year was up. Not only did they charge me $14.99, but they also charged $19.99 for some other fee. I spoke to my bank and they said a debit card has 2 months to dispute. I have tried and tried to call and email and have not recieved any correspondence from Blue Mountain. I will be receiving my funds back from the bank and telling everyone I know not to do business with Blue Mountain.

I did read the "TERMS" and they did not address many of the problems encountered by many people responding to this site. I tried to Cancel my FREE BlueMountain one month trial membership after 12 days because the cards quit working. The provided phone number didn't work; so, without success, I have tried to send the following letter to each one of their fake contact email addresses:

Hi BlueMountain (or American Greeting Interactive, Inc.) or whatever else you may be calling yourselves today,

My friends and I enjoy your BlueMountain talking cards. They worked the first few times, but now they don't respond to either the "Preview" or the "Send eCard" buttons.

ALSO, the ADD a single recipient to the address book does not work, and I definitely DO NOT WANT TO DOWNLOAD my entire address book to your site (as directed by you when I was trying to add a single recipient).

ALSO, NONE of your "Contact Us", or your "Company Info" or your "Help" choices offer any way to contact you with technical problems which are not already discussed (inadequately) on your Web sites.

ALSO, NONE of your "Contact Us", or your "Company Info" or "Affiliated Companies" or your "sign up to advertise with us" or your "Help" choices offer any way to "OPT OUT" of the BlueMountain "FREE eCards for a Month" offer or to contact you in any way. Your TERMS say to use the provided phone number which doesn't work. All of the available contact information (that I've found so far) is false. > THAT IS ILLEGAL!

I happily signed up on 1/08/2009 for your BlueMountain offer of "FREE eCards for a Month" (with the intent of subscribing) and it has not yet been a month as today is 1/20/2009; so I hope you have not yet tried to charge your annual subscription fee (of $14.99 ?) to my credit card number which you required at the time I accepted your FREE offer. Because of the problems I have encountered which I listed above, I currently do not wish to continue using your eCard service and do NOT want to sign up for a one year subscription or any subsequent year subscription. I want you to remove my name and my credit card information from your database.

I tried to get ideas on how to contact you off the internet from others (who have also had a bad experience with you). I am attempting to send this to every possible internet address that has been cited by both BlueMountain and American Greetings, plus others. The addresses I have tried SO FAR are: (www.bluemountain.com) and (www.AmericanGreetings.com) and (www.eCards@AmericanGreetings.com) and (www.AG.com). These are not valid email addresses (per my email provider service). I have made a copy of each failed email attempt.

When I do find a legitimate email address that works, I am going to send this email to you at least 4 times a day until I hear from you that you have heeded my request to "OPT OUT" and have sent me confirmation of the fact.

I am suspicious of the only mailing address that I could find for you because I see that you call yourselves by various names such as AG Interactive, Inc., or American Greetings Company, and some others. For my credit card company's information, the only address you have provided is:

AG Interactive, Inc.
One American Road
Cleveland, Ohio 44144
One internet article says the zip should be 44144-2398.

If you have not responded to this email within a few days and do not start correcting the problems I have listed above, I will send this information to the Fraud Division of the FBI; and I will not use the email address which you have so conveniently provided for them because I don't trust that either.

Sincerely,
Marion Lee

(My original email stopped here.)

NOTE to the FBI: I have been attempting to send this email to BlueMountain and to American Greetings using their provided email addresses: (www.bluemountain.com) and (www.AmericanGreetings.com) and (www.eCards@AmericanGreetings.com) and (www.AG.com). These are not valid email addresses (per my email provider service) so I am sending you a copy of this email. Today is January 20, 2009, and I have been trying to figure out a way to contact this company for two days now. They have my credit card number (and probably thousands of other peoples) and are probably collecting money regularly from many people who would like to NOT SUBSCRIBE or NOT CONTINUE their subscriptions.

The ONLY way to get through to these people on the automated phone line is to select the OPENING A NEW ACCOUNT option. You will be put on hold and then someone will sarcastically take your complaint. Your best recourse, it seems, is with your credit card company.

Well well well - as a Brit living in Spain I thought it was just me having a problem with this waste of space company - an then I found this site - lots of ideas to try and get my money back that has just been debited to my English credit card - which I no longer use as I live here in Spain. If I have to spend all that useless subscription money which has been on telephone calls it will be worth it. Just one thing - is it just me that cannot actually even access Blue Mountain at all? I have tried all major search engines - find the link but will it will actually not connect so not only have I been charged I cannot access the ****** site to complain, use their useless cards, contact them - whatever. Thanks to all of you above - without your comments, ideas and contact details to try, I would have gone mad! Am trying credit card company first and will add link to this site so Barclaycard can see it is a MAJOR problem with this company. Any successes will be posted. Thanks again everyone.

I did the same thing, for my father's card, and all he** broke loose. I had just signed on to a new personal checking account, and had my old account open so I could receive my tax refund (electronically). This charge came up, and was paid, but I incurred an NSF charge of (an embarrassing amount that I will not put, thanks Compass!), plus an additional amount every day that I had not taken care of the issue...which the full charge ended up being almost 200 bucks (it went on for a couple of weeks before I checked my refund status). I was floored. Not only did I not recognize the charge, I couldn't even remember signing up for a free trial (the fateful night, I had been up all night taking an online midterm, and was tired and stressed).

Well, I was furious. Suddenly, this innocent 14.99 charge had exploded into a $200 (and growing) debt on my banking account - something that couldn't be closed and would keep incurring charges until the balance had been leveled out to zero.

Instead of calling up Blue Mountain and yelling, though, I contacted them and sweetly explained the situation, and asked if they could just switch my billing information. The rep on the phone took care of it, and signed up the new card under "new membership." She refunded the old account, my NSF charges were wiped clean, and - here's the best part - - -

I called back to Blue Mountain within 30 days and canceled my "new membership." What the rep didn't do was make note of the transaction, and simply applied the payment as opening up a new account without trial.

Probably won't work for most of you, but I will have to say I felt pretty proud after being able to pull one over one this company.

I just called the 1-888-254-1450 number that was listed earlier on this post (and nowhere on Blue Mountain's website). I was told that I could not get a refund because I agreed to their terms and conditions, where it "clearly" stated the service was an auto-renewal.

Once I reminded the "customer service" rep that click-through terms of service are not legally binding and that I would be filing a complaint with the BBB...their tone instantly changed and I have been promised a refund (as well as my account is cancelled).

I also told them their contact information is not available on their website, but they didn't seem to care.

David

P.S. -- The magic word to get out of the electronic phone machine hell is "agent." Operator, Representative, and other words do not work.

I also got the sarcastic / nasty treatment from the representative before I even started my complaint.

Just to update my situtation have copied below e mail sent to webmaster@amgreetings.com which I found on their website. Have also lodged the transaction as a dispute with Barclaycard and told them of the problems and referred them to this site. Don't know what response or outcome will be but feel better just doing something!!!

Copy ...
I am writing to you as I am unable to access Blue Mountain e cards any longer.

I have just had my English credit card debited for another year's subscription and yet I am unable to even access the site at all or open any email communication from them. When I try to access the site my virus checker tells me it has 'detected an URL that is known as a malicious source'.

I have been unable to access the site for over 9 months and would like my credit card credited with the 15.99 U S Dollars annual fee and my subscription cancelled immediately. I do not wish to use this site again, ever.

I have had many hours of frustration in trying to contact BM, I live in Spain and cannot afford to telephone them. I know I am not the only one with this problem - go to website CEO Blues and see the MOUNTAIN of complaints listed against the company there. I have also contacted my card provider Barclycard to dispute this transaction and to have it cancelled forthwith.
I would appreciate the courtesy of a reply to this e mail, it will be copied to CEO Blues and other sites where complaints have been listed, and confirmation that my card has been re-credited with the sum of US Dollars 15.99 and my subscription cancelled.

Sincerely

Pamela Roberts

Like everyone else, I was never able to speak to a live person (after repeated calls) to cancel my membership Of course, when I emailed Blue Mountain to cancel my membership, they say I must speak to a live person. I am done playing w/these people, I am contacting my credit card company to block further charges and I filled out an online complaint w/the FTC (Federal Trade Commision) and urge everyone else to do the same. The link is https://www.ftccomplaintassistant.gov
Just click on the FTC complaint assistant in the box in the upper right corner. Maybe they can shut them down for good!

Hi all,
So, it goes without saying I'm caught up in the same mess as the rest of you. However, I'm right in the middle of moving and I don't have the time to jump through all the required hoops during the day. This kind of company really gets up my nose!!
So, both for the sake of those to follow, as well as to feed my mildly vindictive nature I'm going to pull out an old favorite of mine. As soon as things slow a bit for me starting next week sometime, I will dig up and post the personal contact information for the entire Board of Directors of American greetings. This should include home phone and address for each as well as contact info for the people that live next door where possible. the list includes :
Morry Weiss (Chairman), Zev D Weiss (Chief Executive Officer), Jeffrey Weiss (President Chief Operating Officer), Dr. Scott S. Cowen (President), Jeffrey D. Dunn (President and Chief Executive Officer), Joseph S. Hardin, Jr. (Retired), William E. MacDonald, III (Retired), Charles A. Ratner (President and Chief Executive Officer), Dr. Jerry Sue Thornton (President).
See, here is my theory... I don't think for a minute that any of the aforementioned are even remotely bad people. I think instead that people like Zev for example (thats Zev D Weiss of 2247 Orchard Way Beachwood OH 44112) (NIIICE HOUSE) have spent so long making bad policy then leaving the poor shleps in customer service to take the heat, that they no longer consider how people like us feel about being ripped off like this. I say that if enough people take a little time to just send him a real deal snail mail letter, or give him a call at the house(check your time zones, ya wouldnt want to call at 3:00 am by mistake) he wont feel quite as invisible. If that doesnt help, then perhaps someone like Dr. Cowen (he is totally my favorite so far) would feel more exposed when he starts getting complaints from his fellow professors at Tulane University about all the calls or letters they have received questioning his ethics. Dr. Cowen is also (I just love this) a Commissioner of the New Orleans Business Council, New Orleans Regional Chamber of Commerce, United Way of Greater New Orleans and Committee for a Better New Orleans. My letter alone to each of these offices referencing my concerns about his connection to matters like this would likely make no difference at all. However, when the total hits 50 and climbing, even he might have to think twice. Its all about shame in this instance.
Okay, I know a little extreme. I just get so worked up over companies like this! I view the internet as such a wonderful and expanding resource for things like comunation and comerce (and yes, you sick little monkey, porn) that when I get ripped off, I like to turn to its largest and all but undiscovered venue
Information!
I'll be back next week

Hi All,
Yeah....another victim of Bluemountain.com. Called PayPal because an unauthorized "renewal" fee was taken out of my checking account and learned that PayPal cannot block future "payments" to Bluemountain.com. I did insist on having PayPal put a note on my account stating that I did not authorize any reoccuring charges by BlueMountain.com. I'll be calling BlueMountain or American Greetings first thing on Monday 2/2/09. Thanks for the tips and I do hope it works. I'll be lodging a complaint with the BBB and FTC.

Let you know how it goes.
Karen

Yep...I'm another "sucker". I joined the trial membership and canceled within the 30 days by email, because as you know you cannot reach a LIVE person via their website. However thank goodness I did not provide my credit card info. I selected the "bill me later" option which usually means they will send a bill at the end of your trial unless you cancel. WRONG!! Even though I canceled with Blue Mtn. the "Bill Me Later" company has sent TWO bills now. The first I sent back the day I received in with BIG BLACK LETTERS to CANCEL. Obviously they thought I wasn't serious because now I've received a second bill with a LATE FEE. So now they want $50.99. Good Luck on getting that. I'm with anyone that would like to report these crooks.

I have only once been a recipient of a card, but since then have regularly received ads from them. Just wondering how I would contact them I looked for an e-mail address, and then after a bit of googling came to this site. What depressing reading it makes ! Why can't these crooks come clean ? Are they relations of Bernie Madoff ?
Looking to cancel the regular ads I clicked
"If you prefer not to receive promotional email from BlueMountain.com, please visit here."
and this led me to a site all in German ! What's going on here ?
Thank goodness I have never subscribed.

I think it is outrageous and a violation of our privacy to allow pop up advertising on a site that we are paying a price to use to send cards.
I will simply cancel my credit card and get a new one and there will be no way you can ever charge me again. With all the complaints I have read about your company it’s a wonder how you are still in business. I am sure you make the big money with your pop up ads and your customer base is simply paying for your site costs. You truly don’t even have a customer service department, which you don’t really need because you don’t inform customers how to contact your company. You suck as a company

Wow--I was actually trying to find information on what the charge is for a subscription AFTER the 30 day trial period, b/c that information did not seem to be forthcoming on the BM site. Maybe it's shown when you complete the registration process, but it doesn't show up on the first page of it, and I wanted to know how much the subscription would cost before I started entering my e-mail address and so on for a trial account. Already, that lack of information seemed a little shifty to me--why not have the annual fee readily stated on the site? Anyway, I'm so glad that I searched to try to find that information, b/c I found this site and will certainly NOT be joining Blue Mountain now! THANK YOU so much for these posts, and I'm so sorry for all of you having trouble--this is shameful behavior for American Greetings! I am appalled. Anyway, good luck to all of you, and thank you again for saving me from what would clearly have been a huge hassle!!!

Like everyone else I tried the Trial subscription and as they stated they wouild contact me prior to Paid membership.
I expected to hear from Bluemountain to be given the option of not carrying on.

I am certain I cancelled the payment details set up via Paypal 3 days before due date, but payment was made anyway!!!

Pay pal just tell me to take it up with Bluemountain!!

I live in England and therefore cannot phone.

If anyone has an email that you can actually contact their customer services. I would love to have it.

Its not that its a huge amount it is the principal and how much they must be swindelling out of unsuspecting people.

As many of you are, I am also having the same issues. I tried to contact the company and I cannot get through to a person. My account ends today, but it has still charged me. I cannot find anywhere that actually tells me how much this will be, so I can't even prepare myself for this problem. I have written a letter and will be sending it out today. The same as the rest of you, I am extremely frustrated that I have wasted over an hour, as of right now, to fix this problem.

I have been trying to cancel my membership for several days after I saw that bluemountain.com had deducted
$46.93 from my account. They had charged me for a print service that I never even signed up for! I tired for
days to contact them through their site and by phone. There automated phone service sucked and there was no
way it was going to resolve my problem as it said I was not even a member,(WTF) and told me to go to the site
and help and fill out an on line form??? When I filled out the form and clicked send it went to a page that
could notbe found???? So I never was able to send them that either....SOOOOO, I decided to try another approach.
I decidedto call them and pretend I want to sign up for a membership. I called this number..1-888-254-1450 and
presto, Igot to talk to an actual person!!! I gave her hell....I told her how I had been trying to acquire about
the charge, which is then when I found out they charged me for a print service and also that I wanted to cancel
my membership....she assured me it was taken care of,,,After that I received an email from bluemountai.com telling
me, upon expiration, your membership benefits will be deactivated and there will be no further charges to your
account. I guess I have to wait a whole year now to see if that will be the case.

I just received 2 charges on my credit card bill. I only send e-cards and do not want to be charged for a 2nd item that says creat print.
I want to have one of the charges deleted.
I couldn't find a phone number or e-mail address for you so I am sending this...please contact me asap.

I have experienced the same problem with this company and, after reading so many complaints online about them- i decided to file a complaint with the BBB. I would suggest that anyone with similar complaints take the 5 minutes to file the complaint. It's worth it. These types of practices should not be allowed!!!!!!!!!!

If you go to the BBB website- put in your zip code, click on "for consumers". Click on "complaints" along left side bar, click "file a complaint", answer a few questions about where you live, then when it comes for you to enter the company info- enter this phone number (216) 889-5000. It's actually called AG interactive (it has an A+ rating...CAN YOU BELIEVE IT??!!). Then just finish the rest of the complaint filing process.

My story is similar to everyone else's, but slightly different. Here goes:

I received my credit card statement today and noticed a charge for

BLUEMOUNTAIN*ECARDPLUS 888-254-1450 OH ... $45.98

which I did NOT authorize. I was expecting a renewal for the 'Create and Print' which I have been using for several years and that charge was usually $14.95. I made many frustrating attempts to speak to a human being at Blue Mountain and could never get anyone.

Then I happened to find this website while searching for some way to contact Blue Mountain. The tips provided here are VERY worthwhile! I called back to the 1-888-254-1450 and used the 'New Account' ploy and was able to get to a human being very quickly. The woman who answered said her name was 'Sonya' and she wanted to know how she could help me. I quickly told her that I was billed the wrong amount for my renewal. She was able to look up my account and told me that on the 15th of February I had ordered some kind of expanded package that included e-cards and some kind of special printing option. I let her know that there was no way that happened. I told her that the 15th of February was my normal renewal date, but that I had NOT contacted their company for any reason, especially not to increase my level of service. I was happy with the Create and Print which, up until now, had been easier than using my greeting card program. (Well I have changed my mind about that!)

I told Sonya that not only did I not ask for, or approve of, an expansion of my service from them, I now wanted to close the account completely and would not be using it anymore. She got quiet and then said she could not cancel the charges, but she could lower the amount of the charges to $29.99.

I told her that was not good enough; I had already contacted my credit card company and requested the charges be removed. She asked me to hold on for a minute she would be right back. I was on hold for over ten minutes and thought she was not going to come back. However, she picked me up after another three minutes and said that everything had been taken care of. She had closed the account and refunded the $45.98. She said that it should show up on my credit card within 48 hours. I will be checking.

If I don't get confirmation from my credit card company of the credit by Wednesday of next week, I will post here again.

Called 888-254-1450

Chose the option for creating a NEW account; otherwise there is no way to speak with a live person. I waited 5 minutes in the queue, after which I was able to have the charges reversed and they were quite nice about it after reminding me they had sent several renewal notices. (Old account I don't use)

They sent a follow up email confirmation right away:

Dear XXXXX
We're writing to let you know that we've cancelled your paid Membership to BlueMountain.com, as you requested. All Membership Benefits have been de-activated. As we promised, we have issued you a refund of $15.99. We issued the refund to the payment that you used for your initial payment.Confirmation Number: xxxxxxx.We would love to have you back at anytime!

The same is happening to me. I signed up for the free trial a year ago. I canceled that very day over the phone. I have no record of it. I looked at my bank statement this morning and there's a charge for 15.99 on my account. The expiration date for the bank card they have is expired, too. I don't know how they even charged it. I've been on hold for 30 minutes waiting to talk to someone. This is BS. What a SCAM!!

I called my credit card company to cancel my membership. I did talk to Blue mountain they canceled it in 2010. I can get on the d-- site.
phone number 1 888-254-1450 Blue Mountain

I want to ask a question regarding not getting any sound on the email-cards & cannot find where I can do this!!! please help me, thankyou Carol Beri
PS I have tried your other suggestions but it doesn't work. I have a Vista Home Basic. I have checked the icon volume control & that is as high as it can go, but there is nothing in the 'sound' to choose Audio tab.

Well, what a rip off. How does a class action suit get started?
They charged me using their automatic renewal at the beginning of the year. I tried to send a card and am told my membership is expired, even though they have my money for the year 2009.
I managed to cancel auto renewal using the automated phone line, where I was unable to speak with a representative during business hours. It ends in 2010. This company is BAD NEWS.

Although I am not proud of doing this because it doesn't get my money back for the right reason, they gave me a refund when I insisted that I had spoken to an agent last year about cancelling my account (I did not do this). Obviously they didn't have this on file and asked for the name of the agent I spoke with, and all I told them is I remember I had a difficult time getting through, and they seemed to believe me.

Thank you everyone for all the helpful advice on getting in touch with Blue Mountain. I'm astounded by the irresponsibility and downright shamefulness of their service. I had a similar experience as everyone else with the free trial. I managed to cancel my subscription but now, 7 months later, Blue Mountain charged my credit card $1.00. I don't care about the amount of money but I can't believe that they can be so brazen as to arbitrarily charge my credit card when I don't even have a subscription. I followed one of the above links and emailed customer service. We'll see if I get any answers...

Robert,
Buddy, where is all the contact information for the corporate big shots. I am right there with you, I get really steamed about things like this. I called today about a $22.90 charge and was told that I had authorized this recurring charge back in 2004. And was notified every year of the pending renewal charge. I was like "WHAT!!!" I cancelled my membership back in 2004 when they started charging me for the service, and I have never been notified via email that the renewal fee would be charged to my account. I was livid. Granted I should have paid more attention to being charged for $22.90 (or whatever the charge was each year), but somehow I didn't catch it til this year. I even remember cancelling my membership back in 2004, because I had no idea I was going to charged for the service b/c it had been free previously. I did get them to refund $19.95 today. But I am pursuing this further, they shouldn't be allowed to ignore cancellation requests and continue charging people for however many years before they get called on it. I will certainly not be buying any other American Greetings product.

I want to cancel my subscription to Bluemountain.com. I was billed $15.00 and I do not even want it. So please, please cancel. I tried to call and cancel with very poor results.

SCAMMED!

I have just read all the protest letters written over the past 2 1/2 years!
I got caught today. Got an e-mail from Paypal saying they had paid an "automatic" renewal for $15.99. When I called Paypal I was told the payment went to Blue Mountain today and I had to call them about a refund.
Calling Blue Mountain got the automatic response that I could send all the cards I wanted until 3/20/10 when my new subscription would expire and would not be renewed!!!

You are absolutely right about Blue Mountain. I have searched for 30 minutes to find an e-mail address or phone number. Cards will not load with the upgraded Internet Explorer 8.0 and there is absolutely no way to contact them. The number on your blog does not work - it says that it cannot connect me. What a shabby operation!
Brenda

Cancel a subscription that was ordered in my name. I do not want this account! You charged and account to me with bill me later. You need to remove that account too.

I expect to hear from you within 10 days, or I'm going to the NC State Attorney General with a complaint!

Thanks all, I nearly signed up! Older and wiser today!

Hi there! I never would pay for bluemountain cards...in my opinion all e-cards should be free available. a few years ago I switched from bluemountain.com to lovely and wonderful other sites worldwide. Bluemountain should brush up it´s concept immediately. I think, bigger advertising is needed in that way, the card sender should be klick first to a sponsored link and after that he can send his card totally free! Otherwise in the future Blumountains concept is gonna die, because it´s not cross commercial enough. Well, I´m a managemant consultant. Trust me at bluemountain and make more fun and joy with free cards only like at the beginning of bluemountain.com. At the end, You´ll earn more and get a big load of more satisfied customers, I think.
Greetings from Germany, Micha

They got me too as i tried to cancel before the trial was up but could never get a live person. Here are all the numbers I have on them. Again they are also American Greetings 1-888-254-1451, 1-888-254-1450, 1-800-711-4474, 1-800-305-6766, 1-216-889-5426, 1-800-242-2737,1-216-252-7300.....Also Anyone who has got stuck with a year subscription should offer their password etc out to the public so everyone can use it and than noone would have the need to pay for it..right!

Hiii and good evening:) I had a similar problem to all of you. My subscription was supposed to end on February 4th...so I had called before that date to CANCEL it out. I had called the toll free number and it took me FOREVER and a DAY to get someone, but I finally got to talk to someone(I think they do it on purpose...hoping that you would get fed up and just hang up...'cose who could possibly wait that long, BUT I DID:) They then offered me another 2 months to see if I would keep it...and of course... I had accepted it.(It was free:) All I had to do was call back before April 4th to cancel it.)...and sure enough I did:) I wrote it in my organizer(APRIL 2nd: cancel BM membership)...and called them again...once again...waited FOREVER and A DAY, but I did talk to someone. The representative told me that it was completely cancelled and I didn't need to do anything. She mentioned that an e-mail regarding the cancellation would be sent to my e-mail. Whatever you do, DO NOT LOG BACK into the site with your e-mail and password because that will automatically renew your subscription.) ...and then today,I got an e-mail saying something like, "Due to an unfortunate technical glitch at our end, recently we inadvertently expired your membership.") Minds you, I HAD cancelled it on ,"APRIL 2nd". . I didn't have their number anymore...so I kept looking for it on their site. Of course, they DIDN'T have it. Now I know they are a part of ,"American Greetings"...so I proceeded to call AG(1-800-729-9188) and ask them for the number. This is the number the super nice lady representative gave me: 1-800-711-4474. She even connected me so I didn't need to call that number:) The wait wasn't that long and I had talked to another representative explaining the whole situation to her. To make a long story short(although it's already super long....sorry:( ), she completely cancelled it out for me and gave me a, "CONFIRMATION NUMBER"...so make sure you guys get that...just in case...'cose you never know:) hehehe:)...hope this can help you guys:)

Hiii again:) There was another number that you can reach Blue Mountain Arts: 1-888-254-1450(I had seen it on another message board complaining about BM. This is the first number I had called when I FIRST cancelled my subscription, but like I says, "It took FOREVER and a DAY"...hopefully you don't need to wait so long:)

I cancelled my "membership" the same day I started it (after sending one card). I never received any confirmation email but assumed, in good faith, that it was in fact cancelled.

On March 22, 2009 I was charged the yearly subscription fee of 14.99. Attempting to contact them via their website proved pointless and inordinately frustrating. I finally found this blog but the number listed at the top sent me in circles with no person. My favorite was the instruction to "press 0 for an operator" at which point I would follow the instructions only to get a vocal prompt that I could not be transfered to the operator, then it would promptly disconnect the call. I then spent the next 30 minutes dialing and re-dialing the number and entering random extension numbers hoping to get one person on the phone... no luck but lots of voicemail.

I finally found the number 800-525-0642, which wasn't correct but the phone operator seemed to have the right number memorized which is : 800-242-2737.

I spoke to a very nice man (after being on hold for 15 minutes) named Rafael. As angry as I was, I decided to be as sweet and kind as possible... as it really wasn't his fault that he works for such a dismal company. I explained the situation and since I had not had any activity since the first day, he very quickly cancelled my account and reversed the charges, and I might add, with no argument. Not a bad ending to a less than stellar situation.

My suggestion? Ask for Rafael.

Thank you Heather! Thanks to you after about a half hour of frustration (no need to rehash the runaround they give you) I found the number you gave: 800-525-0642. From there it was a simple thing to have them turn off the auto renewal that will come up for me next month.

I would like to take this up with a consumer group and/or know if there is any case going against them. The fact that they do not make a number or email address available for complaints might be illegal and, of course, at the very least is unethical and deceptive.

Call 866-640-0913 - tell them you want to talk to a human being and you want to talk to one NOW! after a half hour I got a human being at american greetings who gave me that number.

The fact they don't have a number on their website you can call to cancel auto renewals is BEYOND UNETHICAL.

Here are the external directors. I wonder if Tulane and Cuyahoga Community College would like to be party to a class action lawsuit?

Dr. Scott S. Cowen
President
Tulane University

Jeffrey D. Dunn
President and Chief Executive Officer
HIT Entertainment Lmited

Charles A. Ratner
President and Chief Executive Officer
Forest City Enterprises, Inc.

Dr. Jerry Sue Thornton
President
Cuyahoga Community College

I dialed 866 640 0293 (thanks to the postings!) and spoke with a very nice lady. I was thinking someone would be rude. My problem is getting spam (spoof) from a supposed bank in England, requesting personal information, you get the drill. I called and she assured me (although one has one's doubts after reading all this above info) they don't distribute. Oh yeah, well besided Blue Mountain cards used by Grandma and Grandpa, nobody else knows our 5 year old's email address! Anyway, she said she would take her off their personal list--of those to whom they send occasional updates. Try that number to attempt to reach a kind person. Now we'll see how effective that call was.

Although not a subscriber, I am in receipt of at least 2 blue mountain cards, neither of which will open ????

Although not a subscriber, I am in receipt of at least 2 blue mountain cards, neither of which will open ????

MM - cheers for the link:

http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=All%20About%20my%20Paid%20Membership&QuestionID=436

that worked for me, got an email after following it that said my account had been cancelled and my membership will run out on 06/01/2009. hope that link helps other people, don't let them screw you about!

If you don't like Blue Mountain Cards, try Jacquielawson.com. If I remember correctly, they're less expensive. I remember when all Blue Mountain cards were free. When they started charging, I found other free cards. Then I finally decided to join jacquielawson.com since the cards are so creative.

If you don't like Blue Mountain Cards, try Jacquielawson.com. If I remember correctly, they're less expensive. I remember when all Blue Mountain cards were free. When they started charging, I found other free cards. Then I finally decided to join jacquielawson.com since the cards are so creative.

i can't seem to be able to print cards- it seems as your web site has closed--what's up? it's mothersday and i need cards!!!!!

Thank you DK for the number 866-640-0913. I called toady and a live person actually answered the phone. They were very courteous and promptly resolved the matter of cancelling my auto-renewal AND refunding the $15.99 that had recently been charged to my account. To provide a little background. I never received any notification regarding a pending membership renewal (though they did have a valid email address on file) and the charge was placed on my CC account on May 10th, so it has only been 3 days since the charge was posted. The customer service rep stated that since this was a renewal, she could reverse the charge to my CC. Before I could complete typing this post, I have already received an email from Blue Mountain with a confirmation number for the refund. This does coroborate what another poster said about them refunding the fee if it was a membership renewal. From reading the posts, it sounds like had this been the initial annual membership fee, following the free trial period, my experience might have gone down a different path.
For me, given my situation, it was a piece of cake BECAUSE I used the 866-641-0913 number. The other number (888-254-1450) was useless and infuriating, and the "special word" "AGENT" suggested earlier did nothing to get me out of automated response hell. Good luck to all and thanks to DK for the phone number and Dan James for starting this thread in the first place.

I have been in the same situation as all of you...I CANCELLED my membership 2 years ago...nothing last year, and all of the sudden there is a charge on my account yesterday! AND it was $2.00 more than in the past.
I went through the circles using the 866-254-1450 number. I finally tried 1-800-711-4474. This gets you to American Greeting.
The message will start out the same as the Bluemountain message...I gave them incorrect info (spelt my last name wrong) and the message said they couldn't find my membership info and I was being transferred.
The lady was actually helpful ( they must get a lot of calls like this obviously) She didn't even hesitate to get my refund - gave me a confirmation number over the phone, and said the refund would post on my account in 24-48 hours.
She also said that she removed ANY info regarding my account to make sure this does not happen again.
Like I said, she was helpful, but I will have to see of the refund posts, and will definitely make more calls to ensure that the card has actually been removed.
I think we should all file a complaint with the BBB - regardless if any of us get a refund or not.
You can also file a complaint with the Federal Trade Commission,
Good Luck

I just called the number provided, and after some intense automated machine runaround, I found that if you say "AGENT" three times, it will transfer you to a real, live person.
Very surprisingly, the rep who answered was very friendly and polite- gave me a full refund on the spot with a confirmation number without having to be prompted.
Actual conversation took less than ONE minute. I'm sure it's thanks to these posts.
They said credit would show on next biling cycle. Good luck, everyone!

I have had a similiar exprience and have been with blue mountain for at least 4 years. I will call the # and cancel my auto subscription today 5/26 09. I have NOT been able to create and print cards. or get the sound working on e-mials from this site for at least 2 years and I have also NOTbeen able to figure out how to cancel it.
Thank you for all your work on this everyone. Pat

My husband called American Greetings, the owners of Blue Mountain, @ 800-711-4474 today and told them about our similar situation. Although I cancelled my ECARD membership online before the 30 day trial, we were told that we were charged because I did not cancel the creative print service. She eventually refunded our account with a confirmation number and instructed us on how to receive recompensation on our Bill Me Later finance charge and late fee.

I got lucky . . . . the credit card that I used two years ago had changed and they were unable to renew even though they said that I requested it. Been unable to contact them to ask why they took it on their own to renew without my permission.

Report Blue Mountain to the Federal Trade Commission. They are running a scam.
https://www.ftccomplaintassistant.gov/

I somehow fell for this one. Blue Mountain simply helped itself to close to $20 from my PayPal account, because I was stupid enough to use the same e-mail address to send a free card, that I do for PP. I don't recall signing up even for a free membership.

I simply got an e-mail from PayPal telling me that my payment was processed, at which point I did a WTF and double take, and sure enough, despite the fact that I had not authorized a payment, BM had taken it. No bill sent, no warning , nothing. How is that legal ?

When I tried complaining, I got the autobot 1-800 # response. I cancelled my so called registration, and the e-mail response was that no further charges.

Blue Mountain, with all your wonderful inspirational messages, you are truly lowlife, sly, theives.

I DO NOT LIKE AUTOMATED PHONE SYSTEM

Iwould like to unsubscribe to Blue Mountain immediately. I joined up only a couple hours ago, but I am no longer interested. Do hope that this request will be granted ASSP

Iwould like to unsubscribe to Blue Mountain immediately. I joined up only a couple hours ago, but I am no longer interested. Do hope that this request will be granted ASSP

Without this site I could not have figured out how to contact Blue Mountain cards. I could not get though to a representative on the phone and could not find a way to email them on their website. I used the new customer ploy to get though. I talked to Brittany who could not help me - but at least I can send a letter to American Greeting Company. I like the "caring" tag that Blue Mountain uses. How caring is it that you do not have customer service. I hope this is not the new way of doing business.

It's even worse for us guys in the UK who have been stupid enough to sign up to this crap company. If we want to cancel we have to pay transatlantic phone charges!

Ignore that last entry. My electronically-sent membership cancellation request has worked. I'M FREE AT LAST!

Like others here I found out that I had a membership by discovering the charge in my BofA statement. I tried to call the first number but I wasn't able to get through to a human so I disputed the charge through BofA (who's customer service is downright friendly in comparison). I already posted a complaint through the BBB but I may also try the FTC. What garbage.

I found a charge on my AT&T Universal Card for $15.99. Please return this amount to my card. You did not have my permission to renew my membership, which I was not happy with.

This just worked for me:

1) As soon as I found out I was billed I canceled my membership online
2) Afterward I called this number and chose "new account" so that I could talk to a person: (800) 711-4474
3) I told them I already canceled my membership online and I wanted my money refunded, but they told me they couldnt do that, so I asked to be transfered to their manager
4) After being put on hold, the customer service representative talked to their manager and refunded my money

Good luck fighting the man!

You signed up for a trial membership with a contract that clearly spells out the conditions (i.e., 30 day trial after which you will be billed) and the method of cancellation to avoid charges (i.e., call a phone number b/n 8am and 8pm, M-F). You failed to call within 30 days. So why do you deserve your money back? Isn't that the point of a contract? If you sent 100 cards and then cancelled after 29 days, then Blue Mountain eats it. If you sent one card (or no cards) and then try to cancel after 30 days, then you eat it. It sucks, and sure, Blue Mountain is counting on getting money because people forget about it/ don't have their sh@$ together - but they didn't put a gun to your head to enter your credit card number either.

Why pay for something that you don't have to pay for? Instead of going to a big corporation like AGC, try someone smaller that has a better quality. We created toonEcards.com for that very reason. We could not find high quality ecards, so we thought "Hey, we'll make them" ToonEcards.com is a family friendly FREE ecard site with games, musical greetings and so much more. We take the grass roots approach and actually listen to the people that use our service.

American Greetings Corporation
One American Road
Cleveland, Ohio 44144-2398
216.252.7300
Fax: 216.252.6778

Blue Mountain.com
Finally finally got to a person--this is the most fraudulent site I have ever been to--yes I did call my c/c company to cancel but wanted to talk to someone at AG to tell them to GIVE ME A REFUND!!!They automatically charged my card for a second year and I used their site once the first year--they are refunding the money to me--how awful are they??????????

Please I just want to cancel my membership as per immediate effect.

Please cancel my subscription as per immediate effect.
Please confirm !!!!

After being a long time customer and not using it for some time I finally made an added effort to get a hold of the information that is not accessible at all from their website to cancel my membership. Also with the new version of Internet Explorer 8.0, it is near impossible to get the program to load and run properly as well. I so wish I had found this blog earlier and and thus saved some money. The phone number I got from all of this that I found most useful is:
I-800-711-4474
and I was on and off this call in less than 3 minutes. It is immediately voice activated where as you say "Cancel My Membership" and after a couple of voice activated questions verifying your account info, I was directed immediately to a rep that turned my renewal setting off and also sent me an email documentation of this action and verification of account deactivation after said date.

I wish in the long run, a class action filing will be made since it was made so hard to actually find the information one needs to cancel this account. I feel it borderlines on deceptive and unethical in fair business practices. I am glad that once I had the right information (thanks to this blog and no thanks to the Blue Mountain website) that I was able to end my agreement.

Thanks to all the hard work done previously by fellow members of this blog and the added effort to get this information out to us......

it is not the company's responsibility to confirm you have done your product research before you enter a CC and make a purchase.

there is an agreement for a reason.

in the future before you enter your info, read a little. it will save you far more in the long run/

i have the same bad experience. Even worse, since I gave a wrong birth date, now, i can't log in again. It says I'm under 18, need to call 1888xxxx. When i tried the phone number, it says the phone number is wrong. Finally, from here, i found other phone numbers and tried several times, spent some time, still can't talk to the real people. Then I have to cut because I have meeting....
This is the worst service I have ever seen.

The number to call for a cancellation is 1-888-254-1450. I hate blue mountain!!!!!!

My discover card was chg. and would like to cancel this membership. I do not use this or have I in over a year.

I am so grateful for Rich's comments above on Sept. 4. I spent half a day today trying to get this thing straightened out...for some oddball reason it was decided not only to bill me in advance for next year but also to bill me through "BillMeLater"..which I never use. I used the phone number Rich gave and got all of it settled immediately including a confirmation e-mail.

Thanks, Rich!

B. E. MacKie

I had the same experience with Blue Mountain. The website is a revolving door as is the listed phone number. These people give a new definition of customer dissatifaction. For years I have purchased the paper cards so thought I'd try the electronic version. Bad mistake. Blue Mountain has lost a customer and I plan on spreading the word.

I am so glad I found this blog. I have been trying for weeks to get a hold of these people to no avail. BlueMountain.com have been unclear, misleading and deceiving. I find it difficult to believe that they are still doing business. The lack of respect towards their customers is appaulling.

I would also like to personally thank Rich for providing the 800 number. I've been able to cancel my membership.

Anyone know of another ecard company to use???

Since I have now cancelled my membership, I was wondering if anyone would suggest a respectable company that I may use to send my ecards.

I had spoken to customer service this morning 10.15.2009 because they charged me for a 2009/2010 membership. I cancelled this membership in 2008 prior to the renewal. I was told that I would get back approximately 25.00. I received 2 emails: confirmation #412431423 for $15.99 and confirmation #412434370 for $9.99. Does this mean I am getting a total of $25.98 because that was the amount the customer service rep told me I would be getting back $25.98. Please have someone call me ASAP regarding this matter. If necessary, I will have to call the Better Business Bureau and also take you to small claims court to settle this matter.

Theresa M. Shirey

Thanks to all who posted. I was a long-time member and recently found I couldn't use the site due to the cookies issue. I made the corrections in both IE and Firefox, still couldn't use it. As you know, no email or phone contacts in "help". When I asked for tech help instead of cancellation (at 800-711-4474) I was transferred to a woman who'd never heard of BM, and I could hear a child crying in the background. Talk about outsourcing! I called back, complained again about lack of contact info, cancelled, and got an email confirming no more autorenewal. I immediately contacted my family members currently using the site on my membership so they don't log on and get my membership re-activated. I'll watch my credit card bill at renewal time. This company needs to go down.

Blue Mountain deducted $19.99 and $14.99 from my bank account - I notified them to cancel via email 5 times - no phone number.

I agree with matthew its nots they responsibilty to remind you on what you have done....hell you put in yo credit, you should've read the damn terms.

I wish to thank the Blue Mountain Group for the pleasure our family have experienced over the period of membership in the ability to use your what seemed endless supply of quality cards. However, due to now not being able to download your product due to the "cookie problem", one that I find impossible to overcome. I request that you now remove my name from your membership list.
With thanks
Ron Tozer
Novermber 06 2009

There are legal rights involved here that should be investigated and addressed. A deliberate legal manipulation to impose an entire annual service fee on individual consumers that are not electing any further services within 3 days of imposed new agreement is not ethical. This is taking advantage of the average consumer who should have the right to be informed prior to a renewal of such agreement regardless of credit authorization on the initial agreement. Fine print or not. What kind of reputation would Bluemountain have if the general internet public and potential new customers were to become aware of the negative feedback here? My hopes would be that this come to light. Inciting positive action from Bluemountain towards the consumer and greatly improving the feedback from the consumer.Respond accordingly. Respectfully,RM

Thank you for your post. I was one of the lucky fools that Blue Mountain did this to ... last week. They used my Visa to renew a membership that I hardly used. I did not give them permission to renewal but ... they auto did. Due to be being at work when I found this out ... I sent an e-mail. Complaining, asking them to cancel me and REFUND my $19.99. It took days to get an e-mail response and it was ... we are sorry to see you go. We have cancelled your membership. I have been watching my account for a week. ZERO REFUND. I contacted my bank and they have been removed from being authorized to use my card. They said they hear this complaint about Bluemountain all the time. I work with thousands of people. I will give them one final call on Friday ... while I'm off from work and if they don't process a refund ... I will post things everywhere ... and forward an e-mail to coworkers and friends regarding Bluemountain. It's unfortunate that companies do this. It doesn't seem fair to me!!! Money is tight in today ecomony and I don't appreciate someone stealing $19.99 from me!! (that's how it feels) I would think Bluemountain would learn their lesson and not like the negative attention! Thanks for the posts!
~Merilee

My story is the same as everyone eles....I canceled(i thought) but was charged for a renewal anyway. I have called EVERYONE including AG's corporate offices and have gotten nowhere. I guess all of my Facebook friends and thier friends etc. will get a posting about this along with my login and password so they can all send all the free cards they want this holiday season. They will all also know not to join.

I recently got a renewal notice which I ignored. I haven't used Bluemountain in years because it won't sign me in. I just got a charge on a credit card that I haven't used in years either. I don't want to renew, and I would like that charge removed please.

Well it is that time of year again - renewal time that it is!! Need I say more have the email from our beloved Blue Mountain - yes there is a link to cancel - will it work - of course not.
Can I get on the main web site - of course not. Last year had to have the 'subscription' deleted off my credit card - I now have until the 9th to sort out - but how? Further to my posts in January of this year - obviosuly nothing has changed except the number of people on this blog has grown and grown. BM is a completely useless - unethical - waste of space - the only useful thing about them is they still remind me to send a card when it is a friend's birthday - which is info i entered 4 years ago when their system worked properly -
seems is just a money making machine now. As a Brit, living in Spain, difficult to know where to complain - so guess have to leave you all you Yanks to sort out in the home country - good luck - you have my complete support. Any bright ideas for email contact to them - that works - gratefully received - I only have 5 days left before Armegeddon!
Keep up the good work everyone.

This company is entirely a scam. I went online to the website and signed up for a email membership which was 15.99. I paid through my paypal account and gave them the information. They billed PayPal for a create a card membership @ $19.99, which I did not desire and then a few days later billed my PayPal account for an ecard membership for $15.99. I contacted PayPal and had them stop any future draws from my account, and then tried to contact BlueMountain. This is where the fun begins, you cannot contact them there is no one to whom you may speak to. All extension were "You cannot be transferred to ___. This is a scam, DO NOT SIGN UP FOR BLUEMOUNTAIN MEMBERSHIP, unless you want to donate your money to them. Go to your bank, have them change your debit card to a different number, I have found that most of these memberships are scams and the free products come with more debits from your account and then a "hefty" charge for more deliveries if you don't cancel your bank information. DO NOT BE CAUGHT UP IN THESE SCAMS!!

Thank you, thank you, thank you all, for your info about how to cancel. I had the same experience all of you have had!! I finally called the phone no. that "Angel" had given (1-888-254-1450) and it worked (I hope!). I did get to a real person. If it turns out this didn't actually work, I'll write back. Otherwise, please assume it did!

Thanks a LOT for this site. I also had a lot of problems with blue mountain. This is really a money scheme, quite upsetting. I finally got my membership canceled after 2 years. Anyone knows who we can complain to??

Finally I am free!!!! Further to me comments on 4 Decmebr I did receivea reminder about renewal - replied to it saying CANCEL . Then got another e mail to follow the link below and click on cancel on my membership. For some reason I can access their site on my laptop but not my workstation - but it linked and I could click on the Cancel Membership icon. I then received the following which I have copied below maybe the contact numbers will be of help.

So relieved to be out of it and good luck to all may your freedom be swift and also the demise of this awful company.

Email receives as follows:

Dear Pamela Roberts:

This email is to confirm that your membership will expire on 12/18/2009 04:29.
Upon expiration, your membership benefits will be deactivated and there will be no
further charges to your account. Until then, you can continue to use your
BlueMountain.com Membership to keep in touch with family and friends.
If at anytime you decide that you would like to continue your membership,
please contact our customer care center at 1-888-254-1450 between
8:00 a.m. - 8:00 p.m. EST, Monday through Friday.
One of our representatives will be able to help you renew your membership.

If you have any questions or need further assistance, please visit our help pages:
http://www.bluemountain.com/help/index.pd
...but please don't reply to this email because we wont receive your response.

Your Friends at BlueMountain.com

That's ridiculous . I guess you have to be all too careful these days. They should at least send you a reminder invoice one month, and then one week in advance that they will charge your account...Glad you solved the problem though.

I too got a surprise charge. Thank you so much for the 888-254-1450 #. I kept prompting until I got a person. The person was whacky, but said they would process a credit for $15.99. I asked them to verify which credit card they would credit and it was the same as the one charged, so I am hopeful this is done.
When the recorded voice prompt asked "or do you want something else?" I said "something else" and was transfered to a real person. Yahoo.

I had the same troubles after I suscribed to Blue Mountain 3-4 years ago. I had to cancel my credit card. It is not for the money but it is for the way they act. The whole website is made for pushing the people to become lifetime subscribers and cheating. Even when you subscribe for the first time they will never show you the amount to be paid until you have already subscribed.

It would be smarter for this company to act in the right way and would have more subscribers because their cards are very good. Unfortunately I was unable to find another website which can offer the same service as Blue Mountain, except Hallmark but at higher prices.

please unsubscribe me
Thank you, remit 15.99

Add me to the list, I just noticed the $15.99 charge. Cannot find any way to contact Blue Mountain on their website. Although no one in this household has used Blue Mountain for at least a year, I tried to log on and they don't even recognize any of our email addresses. I will call, write and then contact my credit card company to challenge the charge.

I had similar problems........I paid one year's subscriptions 2008, and automated cancellation ..then recently after a move, I received a yearly fee charge with a late notice. It seems I was automatically billed for another year, even though I cancelled. I have tried calling the 888 number, but no customer service options. I'll try the American Greeting phone number.

I had a similar problem.... canceled but they charged me. reading the above I decided to go through my CC company to dispute the charge. My CC company immediately revered the charge and blocked that company from making further charges to my card.

I decided to call BlueMountain anyway. To speak to a live person you have to say "agent" at some point in during the automated prompts. I prompted through the "technical support" tree until they asked if I wanted to speak to an agent. They were courteous and professional but gave me double talk about the charge basically saying they could not reverse it. (I had already reversed it). But assured me they would not charge me again ... (You bet they won't!)

Same thing here - couldn't believe they didn't have any contact info on their website (although they list a phone number, don't use it - it is just a canned recording with more canned options - i.e. no real people to talk with on the phone)

ended up coming here to this site and phoned one of the numbers i found posted here - the only way to get a full refund and "cancel" my account (even though it was cancelled over a year ago)

American Greetings should be investigated because of their dishonest business practices

This is totally outrageous. I don't even have an account of either AG or bluemountain.com and I have ever used their service (which I'm wondering they get my information from 3rd party) they put charged USD 15.99 on me in October 2009.
Thanks GOD I went back to my credit card statement and found they put the charge on me. so I search and search...
finally I found this.
Dear all, please go to this website:
http://corporate.americangreetings.com/contact.html

For AmericanGreetings.com / AG Interactive , call - 800.711.4474

After finishing your complaint, remember to ask for a case reference number, they should be able to provide to you.

I have a slightly different spin with BlueMountain.com. They sent me an email before my trial membership ended saying "Upon expiration, your membership benefits will be deactivated and there will be no further charges to your account." This was in reference to my "eCard" account BUT then they charged me $9.99 on my expiration date for a "Create and Print Membership." I only discovered all of this (almost a year later) today when they sent me an email saying they were going to renew my membership - the membership I thought had expired. Their business practices are bait and switch and extremely deceptive. BlueMountain (their 888 #) told me they would send me a cancellation email and I requested a confirmation number. They sent me an email saying it was still open until it expires later this month and no number. I called American Greetings at (216)252-7300 and will hopefully be getting a full refund (we'll see). Ask for a supervisor and avoid the BlueMountain # 888-254-1450. Be polite but angry and firm and ask for ALL of your money back.