One of the great mysteries in the corporate world is how to become, own, have access to, or create one of those teams. Everyone is trying to create or buy the team that clicks, performs, outperforms, is super creative, super reliable, super productive, and just “has it’. silverorange, luckily, has been one of these teams. While a lot of it seems up to luck, timing, and chance I think I can shed some light on the other more tangible constraints and patterns that are in place for these teams to happen. This is in no way a comprehensive or complete list. It is merely a list of observations I’ve made.
The Art and Science of a Great Team
You can’t make it happen:
What most corporations, organizations, board of directors, churches, CEOs, presidents, prime ministers and all other creators of teams forget is that you can’t decide to make a great team. By waking up in the morning and deciding “I’m going to make a great team” you almost certainly curse yourself to not being able to do so. Teams happen, they don’t get created. If leaders could learn to recognize when a team is starting to happen instead of focusing on creating teams they would have a much better success record.
They’re not extraordinary:
Most teams don’t have a single genius to point to for their successes. If they do have a genius to point to then the team probably had very little to do with the success. Most great teams at their beginning are made up of slightly above average folk. If you follow the traditional educational system’s way of looking for talent you will never identify a team. In high school I imagine individual great team members would have a mid eighties average. A great team learns how to use their heads together, not as individuals.
Get the heck out to the way:
If you’re in a leadership position and you think you have a team forming under your care, get the heck out of the way. This is the SINGLE biggest mistake most leaders make. They see a team and with good intentions they split them off, tell them they’re great and then expect great things. By immediately recognizing a team as great you eliminate the “what if” wonder a new team always have. What if we could do this, that, or change the world? By putting a team up on a pedestal at the start you are placing expectations on a team that ruins the creativity, the wonder, and the fun.
We are equals:
Everyone in a team is an equal, regardless of position, pay, stature, education, and talent. Another great way teams are ruined is if lines of authority are brought into the fold. As soon as structure is enforced the team looses one aspect of its creativity…how it will structure itself. A CEO or president in a team cannot pretend to be more important than the coder or the system administrator. As soon as they do, they upset the balance of the team. Everyone contributes equally.
Your idea sucks:
Great teams are notoriously honest. They can separate attacks on ideas from attacks on persons. No one is offended when told their idea sucks. This mentality is often so prevalent in a team the team will deal with the outside world in a harshly honest way. Often surprising and refreshing those who deal with them.
There is a real purpose:
Great teams emerge to solve problems, conquer a challenge, prove to someone they can do it, or even to amuse themselves. A team must have a unified sense of purpose. This is not written down. It floats through the team as an abstract idea that none of them can really put into words.
Learn how to make decisions:
While tied loosely to honesty, a great team learns how to make decisions. They often make decisions the hard way. Long drawn out processes to decide on a color, a shape, a name. What teams are doing in these heated long drawn out dealings is not just choosing a color but learning how to deal with itself and how to make a decision that everyone buys into.
Make No Big Decisions:
Great teams seem lucky. They seem to always catch the breaks. While this is somewhat true it also is an illusion. Great teams get so good at making decisions that they make a thousand small good decisions and that leads to a great thing. They often do not themselves realize the correlation between the two.
Go through stages:
A team will usually go through three distinct phases in this order.
- They will form – these are the golden times. Happy, optimistic, everything is great times. We can conquer the world.
- They will storm – A good team will almost break up many times over. They are learning their limits, testing their strength.
- They will perform – Once they’ve stormed they know their weakness as a whole and as parts. They will then get to work. They will work hard, efficiently, and better than a hired team 100 times their size.
Use their complimentary talents:
A great team will know each other inside and out. Each person will fall into exercising his or her best talent. The team will inherently recognize this talent and trust it. Once talents are established and trusted a team need not spend complex time figuring out who should do what. Work and issues will automagically fall into the laps of those best apt to deal with it.
Have Fun:
It often looks like a great team isn’t working they’re having so much fun. They are working and they are having fun. The two are one in the same. That’s what makes them so productive.
You won’t understand them:
If you have a team in your midst you’re going to go nuts trying to understand them. They will have a world and language all of their own. Trying to understand them will frustrate you and the team.

Comments
Craig Willson - February 12, 2004 6:38 am
I am printing this and sending to a guy who developed a successful team. He never knew what he was doing right - but he did it. You hit all the right buttons.
Steven Garrity - February 12, 2004 10:20 am
Though I generally avoid advice that rhymes (form, storm, perform), this is a great article.
BJ McCarville - February 12, 2004 11:01 am
Hello Danya! This article is terrific and arrives at a perfect time for me. The board of directors at my work has decided to form a 'team' and put me in charge. I have, from the get go, been struggling with how something positive and sustainable can develop from a top down mandate. I believe a great deal in all of the points you make but I am wondering most about "you can't make it happen" (because I find myself in a position where I must). I am still optimistic because the people involved all have the vision as you call the "real purpose" though of course it is undefined at this stage- we at least have the excitement. What advice do you have for a team which is encouraged a bit instead of forming naturally? How can we better the odds of success at this point?
(Congrats on getting engaged!and I loved the Outward bound adventure.)
Dan James - February 12, 2004 12:15 pm
Steve, I too generally avoid advice that rhymes. This "rhyming" advice actually is borrowed from Jasmin (Outward Bound instructor). I'm pretty sure she borrowed it from someone else too. The only good rhyming it does is make it easy to remember.
BJ!!! Wow. A high school flash back :-). Welcome. Hmmmm... While the advice above is how to make a great team, good and effective teams are still able to be made. With the situation you're in I think you, as the leader, best encourage honesty, open frank discussion, get rid of any problem team members, and try and act as a moderator more than a leader.
I hope that helps!
JohnBaku - February 12, 2004 5:28 pm
A great article overall. I really enjoyed it. Though I have to admit I was a little disturbed by the following:
"In high school I imagine individual great team members would have a mid eighties average."
I personally thought we got past this mark thing. Since when do marks define who you are and what you are capable of doing. All it tells you, especially in high school, is how well you are at conforming to the norms of society. Most great thinkers are dropouts. Thank god we did not judge them based on their marks! :-)
My 2 cents! :-)
Dan James - February 12, 2004 5:36 pm
John, I agree. The quote you mentioned might be a little confusing. I was trying to say that people who will be on great teams will not be the 97% mark makers in high school. Those people are too focused on their own results rather than results in general. I'm a drop out :-).