CEO Blues

A blog type thing

Comments

Daniel Von Fange -

"To ship a boat full of car stereos to North America from Tokyo takes an enormous amount of energy. While the “cost” of production is lower the actual total cost in the grand scheme could not possibly be."

The total cost in dollars is lower - or the capitalist system would not be doing it. ;)

Shipping stuff by boat is inexpensive. Shipping prices have taken a big nose dive in past fifty years due to containerized cargo coming on the scene (Which really opened up the us/asian trade). You as an individual, with no special discounts could ship a 40' container from Hong Kong to Portland, Oregon for around $6,300 USD. A 40' foot container has 67 cubic meters of cargo space. Pack that up with 1744 1'x1'x1' stereo boxes and you have a cost of about $3.61 per stereo. (Not including customs)

Pack it fully of cellphones, and you are talking 10-20 cents per phone.

Anyway. Nothing like a good tangent.

Dan James -

Daniel,
Sounds like you've shipped cell phones and car stereos before :-). I totally agree. Money wise it's dirt cheap to ship a kabillion stereos across the sea. But what I was trying to get at, and probably failed at doing so, was that money is not the only cost. The environment, the health of the people in the region they've been produced in, etc has to be taken into account in the grand scheme of things. Companies who ignore that cost (who externalize it) will end up paying big time in the end. Both financially and morally.

Jason -

Dan,

I'm not sure if this is appropriate from this topic of not but being a Dell customer, I can say that I was more than a little angered when I found out that after phoning Dell for support on my Dimension Laptop before leaving for Thailand and then phoning when I returned they had moved all of their customer support to an Indian based company. When talking about distance and people being out of touch with the product, the problem of customer support definitely makes sense to discuss here. After just taking a psychology class, we discussed at great lengths the facts that separate western and eastern cultures and how this can definitely be a barrier when communicating. Not only will people phoning Dell become frustrated when they have difficulty communicating, they will feel removed and helpless because of the fact that they feel the person they are talking is so far removed from them and everything they know. Outsourcing techinical and customer support to a country that has such different communication methods, values, and economy is just not good business when you think about how many of your customers you are frustrating. I feel very strongly about this issue and am curious about what everyone else thinks or hear about others experiences with such frustration.

Will Pate -

Have you been reading Paul Hawken's The Ecology of Commerce? Sounds like you might be open to the idea of true cost pricing. Basically it takes into account the environmental cost of restoring the damage done during prodction, consumption and waste phases and factors them into the retail cost. Adbusters has a politically saturated site describing it, called True Cost Economics. There's more info at the ConservationEconomy.net site too.

Jason, there are a slew of Dell support and service horror stories floating around right now. I'm going to write mine up sometime in the near future, because it's a doozy. For now Dave Pollard's stands as the worst I've heard.

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