CEO Blues

A blog type thing

Comments

Dico -

I thought less of the Camera. I bought it for the same reason -- size. However it's performance was less then spectacular. I found many of the pictures blurry and dark. Some of the colours (not all) seemed washed out. Compared to my Canon Elph s110, the picture quality wasn't as consistant. I'm not a photographic expert, but I believe that it's small focal length affects the image quality. You really have to hold this camera steady to get a good pic out of it. I promptly returned mine and was more then happy to go back to my small (not tiny) Elph. At the end of the day I can print 8x10 pics without any loss of image quality... and when am I ever gonna need that 16x20 photo?

Dan James -

I guess I just have steadier hands than you Dico :-) I didn't think the performance was spectacular either, just good. I've seen much better quality out of larger cameras - but the size is worth it for me. I'm no photographic expert either though.

Stephen DesRoches -

Excuse me if I don't know what I'm talking about but is there a shutter speed setting on the camera? My camera has a setting for this and the longer the lens is opened the more chance of getting a blurry image.

Dan James -

"Programmed AE electronic lens shutter with CCD electronic shutter. Shutter speed: approx. 1/2000 sec. to 1 sec."

Yep.

Alan -

Anything under 1/125th should not be the cause of blur.

Melda -

Congrats on the camera Danya!

Do I see another gallery on the horizon?

Peter Tanner -

I found the picture quality to be more than adequate especially when considering the portability of the little camera. One thing that struck me was the peculiar taste of the metal case. I would almost say that the case tastes nearly identical to the foil balloon created by a Jiffy Pop Popcorn pan. Very strange coincidence indeed!

Jay -

Is anyone familiar with the new Pentax Optio S4 ? The same size as the Optio S. Does anyone know if it is better or not, besides the increase in the pixels. And if it is better, why? Thanks! J.

wwalsh -

I bought the optio s60 in March 2006, 4 months ago. Since the first day, I had problems w/the S60. As a matter of fact, I haven't been able to get one picture from the camera? The worst part is I sent the s60 back to Pentax to be fixed, they mailed it back to me after about 5 weeks, informing me they fixed my brand new camera, free of charge! I immediately tried taking pictures and found it didn't work. I called and they asked me to mail it back. Than after 4 more weeks, they sent me a bill for $149, saying I broke the camera? I'm not sure how you break a camera that already doesn't work? I expected Customer Service to help remedy the problem but when I spoke w/there Rep, he was robotical and unable to make any decisions. He lacked listening skills, didn't answer my questions, and wasn't customer service oriented. In the most diplomatic way, I asked him to connect me to his supervisor, he did, his name is Greg Woo, but
Greg had no authority or ability to comprehend that I purchased a camera that never worked. I asked him diplomatically if he would please connect me to his supervisor, Phil Kerswill, Manager of Customer Service, but Greg said he never speaks to the customers so he refused? So I called back and left Phil Kerswill a nice short message explaining the problem and asked him to please call me or have the necessary person contact me, just in case he was unable to figure out that this is what you do when you're unable to take care of a problem. Should I be surprised that Phil or anyone else hasn't called back? It's only been 7 days, maybe someone will call?
I've been a director of operations for 10 years and this type of behavior is grounds for termination. I also understand there are a lot of problem customers in the world of customer service which is why I've learned it's best to be polite and rational when dealing w/Customer Service.
I write because clearly Pentax corporation has some problems. Some of there camera's are probably good, the Optio S4 was one that I used for about 3 years w/little problems. But the bigger problems are in there customer service dept, when they hire incompetent people like Phil Kerswill to be a Customer Service Manager, BUT he doesn't speak to any customers?
I will share this experience w/my friends, colleagues, and family and encourage them to buy a product from a company that is more responsible.
cheers,
Bill Walsh

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